Terms & Conditions

Please read these terms and conditions of use carefully before using this site. Your use of this Web site is expressly conditioned on your acceptance of the following terms of use. By using this Web site, you signify your assent to these terms of use and privacy policy. If you do not agree with any part of these terms of use, then feel free contact us.

The 'Privacy Policy' of Fiestro India is intended to provide the users of the website the terms associated with the usage and protection of all the personal information that has been collected from them. By 'personal information', we mean any kind of information that can be associated with a particular individual. This includes his/her name, address, telephone number, e-mail ID, credit card number, and other such details. All images, Web site design elements, text, graphics, logos, buttons, icons, brochures, forms, software and other content, the presentation, selection and arrangement thereof, Copyright 2012 © 2014, Fiestro India. All rights reserved.

Tour Package Booking and Payment As per the booking policy, we require 20% of the total amount as a token advance, which you can deposit in our given Bank account. As soon as the advance is received, we will initiate the bookings for your hotels reservations, book your tickets and start making necessary arrangements for your trip and keep you updated. Once this is done, a reservation status will be sent to you. You will then be required to pay another 30% of the tour cost at this point. Balance 50% of the tour price can be paid by you upon your arrival in India by cash, but before the commencement of the services. Alternatively you could pay by bank transfer a fortnight before your arrival. Please note that the prices quoted are as per the prevailing foreign exchange conversion rates. The final price will therefore be subjected to fluctuations, if any, and will be accordingly adjusted at the time of receipt of payment. ** During peak season of Christmas and New Year (20 Dec to 05 Jan), the complete payment is required to be sent in advance. ** For Special Luxury Train Journeys , 50% of the fare is to be paid at the time of booking. Balance is to be 80 days prior to departure date.

How to Book Weddings & Events- As soon you are ready to proceed with the reservations, we shall send you our invoice for the 40% of the total wedding cost as an advance payment by Telegraphic Transfer to our bank account (details will be provided upon knowing your choice to pay). Balance 60% can even be paid by you upon your arrival in Wedding Destination (unless specified otherwise in certain cases). Please note that some hotels need 100% payment before the wedding, therefore it is advisable to make all the payments before the wedding date unless specified by the wedding planner on partial payment, but even in this case we need a Credit card guarantee.

Event Management Fee & Charges - Hotel booking – 5% service charge on total billing Event & Production - 15% management fee on total billing Transportation- 10% management fee on total billing

Cancellation of a Booked Tour We would deeply regret your decision to cancel your trip to India, however we realize that there are many valid reasons that this can happen. Cancellation must be notified in writing and will take effect the day it is received by Fiestro India The following cancellation charges will apply: - » If cancellation is 85 days prior to arrival- 50% of the deposited amount towards ' cost" shall be refunded. » If cancellation is between 85 days to 55 days prior to arrival - 30% of the deposited amount towards "Tour Cost" shall be refunded » If cancellation is between 55 days to 28 days prior to arrival - 20% of the deposited amount towards "Tour Cost" shall be refunded » If cancellation is within 28 days prior to arrival - No Refund Cancellation of Luxury Train Journeys: » If cancellation is 80 days or more prior to departure :10% of the total ticket price shall be the cancellation charge » If cancellation is 80 to 25 days prior to departure: 25% of the total ticket price shall be the cancellation charge » If cancellation is less than 25 days prior to departure: No refund. 100% of the total ticket price shall be the cancellation charge.

Cancellation of Flight Tickets: Flight Tickets booked are non refundable. Name change and date change can be considered as per the rules stipulated by the airline. Others: The User expressly agrees that use of the services is at their sole risk to the extent that Fiestro India acts only as a booking agent on behalf of third party service providers, and therefore, all services provided, shall be subject to "as is" and "as available" basis and shall be governed by the terms and conditions under which these services are provided by service providers. Further, Fiestro India shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. The user agrees that there can be "Force Maj-ure" circumstances accruing out of acts of God, fire, weather, labour unrest, insolvency, operational and technical issues, etc resulting in the service providers such as airlines, hotels, transportation providers not able to honour confirmed bookings. In such an event Fiestro India shall not be responsible and shall have the right to change a schedule, booking, itinerary in the interest of safety, comfort and general well being of the user.